Refund policy

REFUND POLICY

Last updated: July 1, 2026

At WaterGlide™, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a simple and hassle-free return process.

30-DAY MONEY-BACK GUARANTEE
You have 30 days from the date of delivery to return your WaterGlide™ product for a full refund. No questions asked.

RETURN CONDITIONS
To be eligible for a return, the product must be:
- Within 30 days of delivery date
- In its original packaging
- Complete with all accessories and parts included in the box
- Free from major damage caused by misuse (normal testing and use is fine)

HOW TO INITIATE A RETURN
1. reach us through our contact form with your order number
2. We will provide a prepaid return shipping label within 24 hours
3. Pack the product securely in its original packaging
4. Drop off the package at the nearest shipping location
5. Once we receive and inspect the item, your refund will be processed

REFUND PROCESSING
Refunds are processed within 5-7 business days after we receive the returned item. The refund will be issued to your original payment method. Please allow an additional 3-5 business days for your bank to reflect the refund.

DAMAGED OR DEFECTIVE PRODUCTS
If your product arrives damaged or defective, contact us immediately through our contact form within 48 hours of delivery. We will send a free replacement or issue a full refund — your choice. No need to return the damaged item.

WARRANTY CLAIMS
For issues that arise during normal use within the 12-month warranty period (motor malfunction, material defects, manufacturing issues), contact us through our contact form. We will repair, replace, or refund at our discretion.

NON-RETURNABLE ITEMS
- Products returned after 30 days from delivery
- Products with major physical damage caused by misuse or negligence
- FREE gift items (Waterproof Phone Pouch) — these are yours to keep even if you return the boots

EXCHANGES
We do not offer direct exchanges at this time. If you need a different option, please return the original item for a refund and place a new order.

QUESTIONS?
Contact us through our contact form for any return or refund questions. We are here to help.